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May
3
DesignBuilder Support has now moved to a new platform
Posted by Luis Sousa on 03-May-24 10:03 PM

We have moved to a new platform. You can now submit your support tickets at https://support.designbuilder.co.uk/ or email us to support@designbuilder.co.uk 

You can also find the most up to date knowledge base articles at: https://support.designbuilder.co.uk/support/solutions 


Your login to the old platform is still valid and you can check your previous tickets at this URL: https://legacy-support.designbuilder.co.uk/ 



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Dec
11
Recovering your password
Posted by DesignBuilder Support on 11-Dec-12 08:09 AM
We have upgraded the Support Desk system and it now has a separate login from www.designbuilder.co.uk

If you used our support desk before you will already be registered on this system and all your support tickets have been imported. However your password could not be transferred during the upgrade and you will have to reset it before you can log in.

To reset your password click on the 'lost password' link and fill in the form. A password reset message will be sent to your email address immediately. Click on the link in the email message and you will be able to enter a new password for your support desk account.

Note that your login at www.designbuilder.co.uk will be the same as before. The new password only applies to this support desk.


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